FAQ

Frequently asked questions

What are your opening hours?


Harry and Larry's is open Mon - Fri 8am - 8pm. Sat - Sun 9am - 7pm We now offer Delivery within a 5km radius of the store. Order online for instore pickup (available between 9am and 8pm daily) or delivery between 10am - 1pm and 5pm - 9pm daily




Do you have fresh produce?


Yes! We are passionate about produce and passionate about fresh. We strive to bring you an amazing array of essentials as well as something a little bit special. Drop past to see what's instore today or order one of our fresh Boxes of Earthly delights online today




Meat and Poultry


Absolutely we do! With a good selection of meat and poultry, dinner is sorted or that simple barbeque with mates is just around the corner.




Credit Cards and Cash Out?


We accept Visa, Mastercard and Eftpos - we also accept cash, however we encourage our customers to pay via paywave or on card over these troubling times.




Do you sell and deliver Alcohol


Yes! We are able to deliver a limited range of alcohol to your doorstep (subject to our terms and conditions) or you can pick up while instore




Terms and Conditions


AGE RESTRICTED PRODUCTS Age restricted products (including, alcohol) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. We operate upon a verification policy whereby customers who look under age 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery. Harry and Larrys/Back Alley Sally's support the responsible service of alcohol. (Victoria Limited Liquor Licence No. 90150775) DELIVERY RADIUS While we endeavour to deliver to our locals, our current delivery radius is 5km from our General Store at 4 Yewers Street Footscray. Please do not place an order for delivery if you reside outside of this area or alternatively, please call us on 9041 6400 to discuss a delivery fee for outside of the zone. ORDERS When you place an order on our online store, it needs to be accepted by us before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your online card confirmation, and for related delivery charges when complying with these Terms. We hold a minimum order policy of $20 and we offer free delivery on orders over $50. All Items are subject to availability. Some of our homecooked meals from Harry and Larrys may contain nuts or allergens to some customers. Please always check with our store staff or kitchen team if you have queries surrounding ingredients. DELIVERY When you place an order you will have the choice to place it for Delivery or for instore pick up/curbside pickup. For a Delivery, we deliver between 5pm and 9pm daily but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time. Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door). We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to): You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food. The driver refuses to deliver the Item to you in accordance with the above clause (Age Restricted Products). YOUR RIGHTS IF SOMETHING IS WRONG WITH YOUR ITEMS You have a legal right to receive goods which match their description, which are of acceptable quality, and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know as you have a legal right to have the issue remedied. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will remedy any failure in accordance with your legal rights. This may include providing a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from our kitchen when determining the remedy that will apply in the circumstances.





Under the Liquor Control Reform Act 1998 it is an offence:
a) To supply alcohol to a person under the age of 18 years (Penalty exceeds $19,000)
b) For a person under the age of 18 years to purchase or receive liquor. (Penalty exceeds $800)

Harry and Larrys/Back Alley Sally's support the responsible service of alcohol.

(Victoria Limited Liquor Licence No. 90150775)

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